Privacy Policy

When you interact with GlassLux — whether through our website, inquiry forms, or direct consultations — we may collect the following types of information:

Personal identifiers such as your name, email address, phone number, and postal address when you submit an enquiry or book a viewing.

Usage data including pages visited, time spent on the site, referring URLs, and browser type. This data is collected automatically via cookies and similar technologies.

Property preferences and search history within our platform to improve our recommendations.

We do not collect sensitive personal data such as national ID numbers, financial account details, or biometric information through this website.

We use the information we collect solely to provide and improve our services. Specifically:

To respond to your property enquiries and schedule viewings.

To send you property listings or market updates that match your stated preferences, but only where you have opted in.

To analyse website usage and improve the user experience.

To comply with applicable Kenyan law, including the Data Protection Act, 2019.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Under Kenya's Data Protection Act, 2019, we process your personal data on the following legal bases:

Consent — where you have explicitly agreed to hear from us (e.g., newsletter sign-up).

Contractual necessity — where processing is required to fulfil a request you have made (e.g., booking a viewing).

Legitimate interests — where we have a valid business reason that does not override your rights (e.g., analysing site traffic to improve performance).

Our website uses essential cookies to ensure basic functionality and anonymous analytics cookies to understand how visitors use our site.

No advertising or cross-site tracking cookies are used. You may disable cookies through your browser settings; however, some features of the site may not function correctly as a result.

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., hosting providers, email platforms). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We will disclose your information where required by law or in response to a valid legal request from a government authority.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically held for up to 24 months from the date of last contact.

You may request deletion of your data at any time by contacting us at the address below.

Under the Data Protection Act, 2019 you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request erasure of your data where it is no longer necessary.

Object to processing based on legitimate interests.

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@glassluxproperties.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

GlassLux Real Estate Email: info@glassluxproperties.com Phone: +254 743 565 656 Nairobi, Kenya